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computing & internet · 2025
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problem management is the process of identifying, managing and finding solutions for the root causes of incidents on an it service.
my current project revolves around introducing proactive it management services to our customers. i have been using spiceworks to track and document “what it infrastructure exists”, and eclipse process framework to describe “how we can proactively manage it as a service”. further to this the activities and tasks are mapped to itil® v3 best practice processes. the official itil ® - it infrastructure library website. question 1: has anyone in the spiceworks community attempted to map spicework...
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this article shares where the need for better experiences, and consequently experience management, is called out in the core itil management practices.
it service management (itsm) is the practice of designing, implementing, delivering and supporting it services offered to customers in a business environment.
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my environment: i have 14 vm’s running on 3 esxi 5.5 hosts. i have 6 production switches 30 wireless ap 6 copiers 80 desktop/laptops our current “service portfolio” ( structured excell spread sheet ) has roughly 30 services - most used by all the business units to varying degrees. okay, so i want to implement itil. i bought the itil for dummies book and crammed through it in about 3 days. now i’m an itil expert ready to fully implement itil in my environment right?, r i g h t!?! ( work wi...
insight’s security experts can help you navigate the complexity of technology required to build and mange effective cybersecurity defences.