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a few weeks ago we made our ‘availability plan template’ freely available on our website and it has now been downloaded many times (several hundred in fact). making it freely available made us start thinking about all of the organisations worldwide who have not even looked at establishing an availability management process or may be struggling with the concept and wondering where to start. so with that in mind, here’s a little bit of help…”getting started with availability management”.
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this books shows how any service organization can manage its service delivery with a management system of no more than 5 processes and 8 workflows, to improve the cooperation of teams and organizations in service ecosystems.
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saves costs, protects investments two topics, which have so far been looked at and treated separately, are not only closer together. rather, it is time to fully integrate
my current project revolves around introducing proactive it management services to our customers. i have been using spiceworks to track and document “what it infrastructure exists”, and eclipse process framework to describe “how we can proactively manage it as a service”. further to this the activities and tasks are mapped to itil® v3 best practice processes. the official itil ® - it infrastructure library website. question 1: has anyone in the spiceworks community attempted to map spicework...
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this article shares where the need for better experiences, and consequently experience management, is called out in the core itil management practices.
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itil® describes best practices for the effective and efficient provision of it services. itil supports organizations that wish to adopt its guidance with an extensive body of knowledge that provides descriptions of processes, functions, concepts and capabilities.
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what is the difference between itsm and itil? the distinction might be confusing to newcomers to it service management. read on for answers.
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computing & internet · 2025
the itil 4 release offers up plenty of positive changes, but in ian clayton's view there's three significant flaws in itil’s service value system framework.
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the it infrastructure library (itil) is a set of it best practices designed to assist businesses in aligning their it services with customer and business needs.
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if extra-terrestrial intelligence reached earth, landing in your it service management (itsm) department and started to look around, what would they see?
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itil is the globally recognized framework for it service management, helping organizations align it services with business needs and deliver value. it provides practical guidance for enhancing service delivery, efficiency, and continual improvement in modern digital environments.